Virgin Media cable broadband packet loss

I hope this is just an error on my line, or maybe a faulty SuperHub or something, but I fear that it is something wider scale. This is the MTR output from my Linux home server to the NAS box on the end of my parents’ Virgin Media cable line about 2 miles away.

MTR trace showing horrendous packet loss within Virgin Media's own network
What are they doing with all my lovely packets?

This is not good. If they can’t get under 10% packet loss on network segments that they entirely control themselves, this is not a good sign!

I shall be calling them to see if they would like to do something about this.

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